BestJyotishi provides primarily personalized astrology and consultation-based services. Because these services may involve time and preparation specifically for an individual customer, refunds are subject to the conditions described below.
1. Services Covered
This policy applies to services purchased through BestJyotishi, including:
- Astrology Consultation
- Numerology Consultation
- Palmistry Consultation
- Signature Correction
- Vastu Consultation
- Other personalized consultation services offered through the website
2. Refund Eligibility
Customers may request a refund where the request satisfies the applicable Cancellation Policy and the service has not been started, prepared specifically for the customer or delivered.
Each refund request will be reviewed based on:
- Order status
- Service status
- Time of cancellation request
- Whether the service has been scheduled
- Whether the service has started or been delivered
3. Cancellation and Refund Period
Customers may request cancellation within 24 hours of successful payment, provided that the service has not been scheduled, started, prepared specifically for the customer or delivered.
After the 24-hour cancellation period, or once the service has been scheduled, started, prepared or delivered, a refund may not be available.
Please refer to our Cancellation Policy for complete cancellation terms.
4. Non-Refundable Situations
A refund may not be available when:
- The consultation has already been provided
- The service has already started
- A personalized report or service has already been prepared or delivered
- The customer fails to provide the information required to provide the service
- The customer is unavailable for a scheduled consultation without timely notice
- The cancellation request is made after the applicable cancellation period
5. How to Request a Refund
Customers requesting an eligible refund should contact us with:
- Full name
- Order/Booking ID
- Registered email address
- Registered mobile number
- Reason for the refund request
Refund requests can be submitted using:
Email: jyotishichetan@gmail.com
Phone: +91 98258 08271
6. Refund Review and Approval
All refund requests are subject to review.
If a refund is approved, the customer will be informed of the applicable refund amount and processing status.
7. Refund Method
Approved refunds will be processed to the original payment method used for the transaction, wherever technically possible.
Customers will never be asked to provide an OTP, UPI PIN, card PIN, password or other confidential banking credential for processing a refund.
8. Refund Processing Time
Approved refunds will be initiated within 7 business days from the date of refund approval.
After the refund has been initiated, the time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer or payment service provider.
9. If BestJyotishi Cannot Provide the Service
If BestJyotishi is unable to provide a service that has been successfully paid for, we may offer the customer:
- An alternative appointment/service; or
- An applicable refund to the original payment method.
The appropriate resolution will depend on the circumstances.
10. No Physical Product Returns
BestJyotishi primarily provides digital and consultation-based services. Therefore, physical product return provisions do not apply unless a physical product is specifically offered for sale through the website.
11. Changes to This Policy
We may update this Refund & Return Policy from time to time.
The latest version will always be published on this page.
12. Contact Us
For refund-related questions or requests:
Patel Chetankumar
BestJyotishi
Registered Address: S/O Gunvatlal, 601, Nilaya Apartment, 3/A, Swastik Society, Opp Pulse Hospital, Ahmedabad City, Navrangpura, Ahmedabad, Gujarat – 380009, India.
Email: jyotishichetan@gmail.com
Phone: +91 98258 08271
